At Allison Transport Training, we are committed to providing a high-quality service to all our customers. However, we understand that there may be occasions when you feel that we have not met your expectations. We take all complaints seriously and aim to resolve them promptly and fairly.

1. How to Make a Complaint:

– Complaints can be made via email, phone, or in writing.

– You can contact our customer service team at info@allisontransporttraining.co.uk.

– Please provide as much detail as possible about the nature of your complaint, including any relevant dates, names of staff members involved, and any supporting evidence.

2. Acknowledgment of Complaint:

– Upon receiving your complaint, we will acknowledge it within 14 working days.

– Our acknowledgment will include details of who will be handling your complaint and how long it is likely to take to resolve.

3. Investigation and Resolution:

– We will thoroughly investigate your complaint and may need to contact you for further information.

– We aim to resolve complaints as quickly as possible, usually within 14 working days.

– If the investigation is complex and requires more time, we will keep you informed of the progress and provide updates regularly.

4. Resolution and Feedback:

– Once the investigation is complete, we will provide you with a full response outlining the outcome of our investigation and any actions taken.

– If you are not satisfied with our response, you have the right to escalate your complaint further. Details of how to do this will be provided in our response.

5. Continuous Improvement:

– We take all complaints seriously and use them as an opportunity to learn and improve our services.

– Feedback from complaints is reviewed regularly to identify any trends or recurring issues, allowing us to implement corrective actions where necessary.

6. Confidentiality:

– All complaints will be treated confidentially and in accordance with data protection regulations.

– Information provided as part of the complaint process will only be used for the purpose of investigating and resolving the complaint.

7. Contact Information:

– For any complaints or queries related to our Driver CPC training services, please contact, info@allisontransporttraining.co.uk

We are committed to providing a transparent and efficient complaints process to ensure that any issues are addressed promptly and fairly. Your feedback is valuable to us, and we thank you for taking the time to bring any concerns to our attention.